Your safety is important to us!
Your identification
Staff must correctly identify you.
They will frequently ask for your first and last name and date of birth before providing care, services, or treatment.
Your identity is verified using certain items: identification bracelet, health insurance card, or any other photo ID.
This best practice ensures your safety and reduces the risk of errors so that you receive the correct care or service.
For more information, please see the flyer
SAFETY: Mine, yours and ours (2025)
Your medications - Make a list, check it twice!
During your hospital visits or medical appointments, bring all your medications as well as an updated list of your prescribed and over-the-counter medications (vitamins, natural products, antacids, food supplements, etc.). Your doctor or pharmacist can help you put this list together and send you information about how you take your drugs and about their side effects.
Hand hygiene - Clean hands help everyone!
Washing your hands is the most effective way to prevent the spread of infection at hospitals, residential and long-term care centres, or the Ambulatory Care Centre.
Wash your hands regularly, especially:
- When entering and exiting a facility.
- When entering and exiting a room at the hospital or residential and long-term care centre.
Fall prevention - We won't let you down!
- Do you need help getting around?
- Are you afraid of falling?
- Do you lose your balance?
- Have you fallen recently?
If YES, inform our staff so that we can help you move around safely.