The  Primary Care Access Point (GAP – Guichet d’accès à la première ligne) is a service for Quebecers who don't have a family doctor or specialized nurse practitioner in primary care (SNPPC) to help them find the health service that best meets their needs. 

Through the digital Primary Care Access Point

If you don't have a family doctor or SNPPC and your situation seems to require a clinical assessment or a health or psychosocial service, you can make a request (online or via the telephone hotline) for someone to call you back.

If you have a family doctor or SNPPC, you won't be able to request a callback. However, you can use  GAP's online service to find out which resource can help you based on your health needs.  See the page  Getting a medical consultation with a health  professional if you have a family doctor or a specialized nurse practitioner in primary care for other useful information.

When your situation does not require immediate assistance, several alternatives to the emergency room are available in Laval.

Telephone hotline 811, option 3

If you need help filling out the online form, you can call 811, option 3. Agents will assist you so that you receive a call back from a Primary Care Access Point agent without having to wait on hold.

GAP hotline is available from 8 a.m. to 8 p.m. Monday to Friday and from 8 a.m. to 4 p.m. on weekends and public holidays.

Call back from a Primary Care Access Point agent

If you have requested a callback, a Primary Care Access Point agent will call you back to assess your health need and direct you to the most appropriate resource. They can help you make an appointment if a consultation with a health care professional appears necessary.

When they call, you can choose one of the following optio

• Take the call;
• Request a call back later;
• Cancel your request if it is no longer necessary.