< Caregivers

Frequently asked questions pour les proches aidants

Section 1: Questions for residents

Residents have seen employees wearing PPE since the start of the pandemic, so they have become familiar with this equipment. However, seeing a loved one wearing this equipment is of course different. Caregivers will therefore be accompanied by a staff member to facilitate their first visit.

Psychosocial support is provided by social workers to residents as well as to family caregivers.

A resident may be visited by more than one authorized significant caregiver. All significant caregivers must meet the criteria. Only one caregiver per resident will be admitted at a time.

Section 2: Questions for caregivers

A “significant caregiver” is a family caregiver who provided help and support, particularly moral support and comfort, on a daily basis or several times a week before the pandemic. These individuals must be known to the staff or managers of the facility.

The goal of the consent form is to ensure that caregivers are making an informed and voluntary decision with full knowledge of their risks of becoming infected or infecting their loved one with the virus. The goal is also for everyone to understand and follow the practices and instructions to safeguard their health.

No. Only one caregiver per resident will be admitted at a time.

Démarre le chargement du fichier You will find all the steps of this process in the COVID-19 caregiver reintegration program.proche aidant COVID-19. 

Here is a summary of the process: 

Phase 1: Initial contact

  • The social worker will contact caregivers recognized by the institution to ask if they want to resume supporting their loved one.
  • The social worker will go over the MSSS’s specific guidelines and conditions for caregivers to come back to the facility.
  • Caregivers must provide verbal consent.
  • Caregivers must make an appointment for an orientation and training session on infection control and prevention measures.

Phase 2: Orientation – Day 1

  • Caregivers receive orientation from a social worker and specialist in infection control and prevention measures (according to an appointment schedule).
  • Staff members will have caregivers sign the consent form.
  • They will review the specific MSSS directives and instructions regarding caregiver visits.
  • They will go over the special measures related to outbreaks and the physical premises.
  • They will provide a table of symptoms that must be monitored.
  • They will provide training on how to put on and take off personal protective equipment.
  • Caregivers will be accompanied to see the resident.

Phase 3: Departure – Day 1

  • The social worker will meet with caregivers upon their departure (to get feedback about the experience and provide psychosocial support, if necessary).
  • Subsequent visits
  • Arrival.
  • Caregivers must sign the attendance register.
  • Monitoring of signs and symptoms.
  • Caregivers must put on the personal protective equipment.
  • Caregivers must meet with the social worker upon leaving the institution.

The staff member can help to psychologically prepare caregivers to see their loved one after weeks of separation. The resident’s physical or cognitive condition may have changed since their last visit. The staff member can therefore provide a reassuring presence and facilitate this first visit. 

This meeting is a chance for staff to get feedback about the experience, answer questions, and identify areas for improvement. It also lets staff assess the emotional state of the caregiver and provide follow-up if need be. 

Given that some caregivers cannot continue their involvement because of current risk factors, each situation will be analyzed individually. If the resident was used to getting ongoing support before the pandemic, we would like the resident to continue receiving this support.

Caregivers must arrive with clean clothes and then change clothes once they get home and wash them. If they leave the CHSLD during the day and want to come back, they must put on clean clothes to do so.

To reduce the risks of contamination as much as possible, caregivers may not bring any objects such as purses or phones into the CHSLD.

Caregivers will have access to a dedicated washroom. They may not share the resident’s washroom.

Caregivers may not eat in the resident’s room as they cannot remove their masks. Since caregivers are not allowed to move around the CHSLD and must respect social distancing measures, they may not eat meals at the CHSLD.

Since caregivers are not allowed to move around the CHSLD and must respect and social distancing measures, rest areas will unfortunately not be made available.

Yes. However, if you bring a home-cooked meal, the container must be disinfected before it is put in the fridge.

At meal time, the food will be served on the centre’s plates.

Putting on and taking off PPE creates risks of contamination. Caregivers must therefore wear their PPE for the duration of their visit.

Yes. The packaging or wrappers must be thrown out and the meals will be served on the centre’s plates.

If family caregivers come to the facility but have not been contacted beforehand, they must call the psychosocial service (centre’s telephone number, option 6) to get instructions and provide verbal consent. Orientation and training for the first visit will then be scheduled.

All instructions and guidelines must be followed. Family caregivers who do not follow these instructions may have their access to the CHSLD revoked.

At the CISSS de Laval, appointments must be made for the first visit so that caregivers can get the required orientation and training. Once the caregiver has mastered putting on and taking off PPE, appointments are not necessary for subsequent visits. 

Yes. However, clothing brought to the centre must be placed in a bag labelled with the resident’s name and will be isolated for 7 days before it is given to the resident.