Skip to main content
  • Caregivers

    Caregivers of residents (CHSLD)

    Significant caregivers can provide support to residents in long-term care as long as they comply with specific conditions. 

    In the current circumstances, “significant support” means assistance and support, particularly moral support and comfort, provided by caregivers on a daily basis or several times a week.

    The CISSS de Laval has established procedures for its CHSLDs to admit caregivers who had been regularly providing support to meet a loved one’s needs with safety measures in place that comply with all infection prevention and control directives.

    We want to welcome you and provide you with the best information possible for your return. We will give you a consent form to sign and train you on how to wear personal protective equipment.

    We will schedule an appointment for your first visit to provide you with information, the form and the training. For subsequent visits, you will be asked to sign the attendance register and follow the infection control guidelines before visiting your loved one.

    Rules to be followed by all caregivers

    • Only one caregiver at a time may visit the resident.
    • Do not go to the CHSLD if you are in isolation or have flu-like symptoms (fever, cough, difficulty breathing, loss of taste or smell).
    • Sign the attendance register when you arrive at the CHSLD. 
    • Be familiar with and follow all infection prevention and control measures (performing hand hygiene and wearing personal protective equipment, i.e., a mask, visor, gown and gloves).
    • Use only the equipment provided by the institution (no personal masks).
    • Do not bring any objects, such as purses, phones, etc., to the CHSLD.
    • If you bring a home-cooked meal for your loved one, the container must be disinfected beforehand.
    • Wear clean clothes to the residence and change clothes when you get back home and wash them.
    • Caregivers must stay in the resident’s room and respect social distancing measures. You are not allowed to walk freely around the unit or the CHSLD.
    • During your first visits, you will be accompanied to the room of the person you are visiting. 
    • You must leave the room during any aerosol-generating procedures (i.e., that produce droplets).

    If family caregivers do not follow these instructions, they may have their access to the CHSLD revoked.

    Thank you in advance for your invaluable cooperation.

    If you have a question about the condition of a loved one staying

    Each long-term care facility has a psychosocial support team that can answer specific questions about residents. To answer your question, this team will follow up with staff and the resident or consult the resident’s record. The team can also set up a call between users and their families over Messenger or FaceTime. 

    Loved ones can reach this team by calling the institution’s phone number and choosing option 6. 

    Ouvre un lien interne dans la fenêtre courante Click here for the contact information for Laval’s 5 long-term care centres.

    Caregivers in hospitals and non-traditional sites

    The presence of caregivers is permitted under certain conditions during the COVID-19 pandemic. Generally speaking, a caregiver is considered a significant person in the user's life before the onset of the pandemic. Only one caregiver per user is authorized and it is usually the same person throughout the episode of care.

    Are you the caregiver of a user and you want to visit him? You must identify yourself to your loved one's healthcare team and they will communicate the authorization to the security department.


    Rules to be followed by all caregivers

    These guidelines are specific to the Cité-de-la-Santé Hospital, the Jewish Rehabilitation Hospital and non-traditional care sites :

    • The arrival of caregivers is only permitted when the stay is extended beyond 7 days of hospitalization.
    • Meaningful help and support can be offered by more than one caregiver to the same person in a hospital center. However, only one caregiver at a time for the same time slot is authorized.
    • Flexibility could be made for vulnerable clients, such as geriatric patients, users of alternative level of care (ALC) or disabled who require the help of a caregiver, if their visit is safe and appropriate.
    • Surgery area: no visitors are allowed to enter the unit.
    • Specific directives in oncology:
      • Access to the cancer center is limited to users undergoing treatment and to staff, doctors and other professionals working in the cancer center.
      • The accompanying persons should be limited, unless this is medically required (examples: cognitive impairment, mobility aid) or during a particular visit such as following the announcement of a difficult diagnosis.
      • A caregiver who presents with a cough or a flu-like symptom will not be able to enter the cancer sector. He will be escorted immediately outside the center.
      • No one under the age of 18 or over 70 should accompany a user.

    • For end-of-life users:
      • A palliative care user can receive up to 3 visitors per 24 hours (except at night)
      • Anyone nearing the end of their life, who avails himself of medical assistance in dying or who will receive palliative pre-sedation, can receive visitors at any time, in compliance with the rules of infection prevention and control.

    Staff will ask you questions regarding the COVID-19 situation.

    Contact details

    • For users hospitalized at the Cité-de-la-Santé Hospital, please call 450 668-1010
    • For users hospitalized at the Jewish Rehabilitation Hospital, please call 450 688-9550

    Infection prevention and control measures to follow

    • A member of staff will greet you at the entrance of the property.
    • You will be subjected to a brief screening questionnaire for signs of COVID-19 upon your arrival and it is your obligation to report any risky situation (signs and symptoms present, screening tests not received, sick family member, contact narrow). Please note that any deviation may lead to a suspension of the visit.

    • You must wash your hands at the entrance.
    • Please have a minimum of personal belongings in your possession. Your belongings and your coat will be placed in a plastic bag. If you want to keep your cell phone, it will be put in a resealable plastic bag (example: Ziploc type). When leaving the room, the bag will be cleaned with a wipe.
    • Follow the instructions for proper wearing of the procedural mask and eye protection and their safe handling explained by the personnel.
      • The procedural mask and eye protection should be worn at all times.
      • The mask must be discarded when leaving the establishment and cannot be reused for a subsequent visit.
      • You must put the eye protection back on when you leave.

    • If necessary, a member of staff will explain additional precautions in effect in the establishment and in the room.
    • The team will agree with you on an approximate departure time.
    • A member of staff will accompany you to leave the establishment and have you sign the departure register.
    • You must wash your hands again when leaving the facility.

    Additional precautions may be explained to you to ensure your safety and that of users and staff of the establishment.

    General advice during the visit

    • Avoid touching your face as much as possible. It is possible to catch COVID-19 if we touch our eyes, nose or mouth with contaminated hands (with or without gloves). If you do, it would be best to wash your hands before and after.
    • You must wear the mask and eye protection at all times.
    • If you want to wipe away your tears, use tissues instead of your hands.
    • If the instructions are not followed, you may be refused access to the care environment.
    • Limit traffic in the healthcare setting; please go to the guest room and avoid common areas.
    • Keep a distance of two meters from other caregivers, users and staff.
    • Do not bring any clothing or objects from home (handbag, lunch bag, documents, etc.)
    • A single caregiver can visit a user unless two users of the same establishment have the same caregiver
    • The caregiver cannot eat or drink in the room.
    • Ask the staff which bathroom you can use if needed. Wash your hands when entering and leaving.
    • When you return home from your visit, wash your clothes and take a shower.
    • Limit travel outside of your home as much as possible.

    Visits limited to caregivers

    Visits are limited to family caregivers in hospitals, non-traditional sites (SNT), residential and long-term care centers (CHSLD), intermediate resources (RI), family-type resources (RTF) and private seniors' residences (RPA).