Coronavirus | COVID-19

Information for the population

If you are worried about COVID-19 or have symptoms like cough or fever, difficulty breathing, or sudden loss of smell and taste without nasal congestion, contact the toll-free numbers below or present yourself in a walk-in screening clinic in Laval.

  • Toll free, 1 877 644-4545 anywhere in Quebec
  • For the hearing impaired (TTY): 1 800 361-9596

COVID ‑ 19: Medical consultation in times of pandemic

Whatever your health need, if you have flu-like, gastroenteritis or COVID-19-like symptoms, call 514 644-4545 or 1 877 644-4545 (toll free), to be referred to the right resource. If you do not have such symptoms and have a health problem, you can consult despite the pandemic. Wearing a face mask is mandatory during a consultation. For more information, see the page/typo3conf/l10n/fr/rtehtmlarea/Resources/Private/Language/fr.locallang_accessibilityicons.xlf:external_link_new_window_altTextBesoin de consulter en contexte de pandémie (COVID‑19)and our section on the care and services offered at the CISSS de Laval in the context of a pandemic.

Any indoor or outdoor gathering, in a home, must be limited to a maximum of 10 people.

To learn more about private gatherings in a home in Quebec:/typo3conf/l10n/fr/rtehtmlarea/Resources/Private/Language/fr.locallang_accessibilityicons.xlf:external_link_new_window_altTextQué

Information for residents of retirement homes (RPA) and their caregivers

A phone line dedicated exclusively to residents of residences for the elderly (RPA) and their family caregivers who have questions related to deconfinement measures is in place.

Residents and their relatives wondering about the directives and recommendations related to deconfinement are invited to leave a voice message with their name and phone number at

450 668-1804, ext. 47522

Voicemail messages will be picked up each day and a call back will be made by a worker within 24 hours to answer all questions.

Health instructions and recommendations

Instructions for all

Anyone who has frequented any public place must monitor their symptoms and follow the health instructions of the Ministry of Health and Social Services. Consult and download the health instructions in several languages ​​on the website of the ministère de l’Immigration, de la Francisation et de l’Intégration (MIFI)

Isolation instructions

Be aware that these isolation guidelines may apply depending on different situations. At all times, it is essential to respect these.

Wearing a face mask in public transport and in public places

Wearing a face mask covering the nose and mouth is compulsory in public transport and in public places that are closed or partially covered for people aged 10 and over.

For a list of places where the wearing of a mask or face covering is mandatory or for information on how to make and use a face covering, consult the page/typo3conf/l10n/fr/rtehtmlarea/Resources/Private/Language/fr.locallang_accessibilityicons.xlf:external_link_new_window_altTextPort du couvre‑visage dans les lieux publics en contexte de la pandémie de COVID‑19.

IMPORTANT: The face mask does not replace:

  • Hand washing;
  • Physical distancing (2 meters);
  • Isolation at home if you are sick.

Travel instructions in the context of COVID-19

Those returning from a trip outside the country, including cruise passengers, are required to self-isolate for a period of 14 days. You must also postpone any non-urgent medical appointment. /typo3conf/l10n/fr/rtehtmlarea/Resources/Private/Language/fr.locallang_accessibilityicons.xlf:external_link_new_window_altText Pour en savoir plus.

The care and services of the CISSS de Laval


Visits are authorized in the facilities of the CISSS de Laval, in accordance with the directives issued by the ministère de la Santé et des Services sociaux and by applying the rules of infection prevention and control. Facilities considered to be in an outbreak may be subject to restricted visits, it is recommended that you check with the clinical team before traveling. 


As a preventive measure in the face of the pandemic, certain services are temporarily suspended.

Ouvre un lien interne dans la fenêtre couranteConsult the departments concerned


Caregivers can visit users in CHSLDs, seniors' residences, intermediate resources, family-type resources, at the Cité-de-la-Santé Hospital, at the Jewish Rehabilitation Hospital and in non-traditional sites (SNT).


Please consult the Ouvre un lien interne dans la fenêtre couranteexceptional measures put in place to protect patients and staff while preserving as much as possible this unique moment of birth.


Please see the test centres section for instructions.



You can consult these frequently asked questions in accordion form at the following links:

COVID-19 in multiple languages

Decision support (multilingual)

Infographics in multiple languages

We stay at home and we save lives! Compliance with the public health instructions of the Government of Quebec is essential and saves lives.

/typo3conf/l10n/fr/rtehtmlarea/Resources/Private/Language/fr.locallang_accessibilityicons.xlf:external_link_new_window_altTextDiscover the infographics to download in 14 languages!

Information tool for parents in the context of a pandemic

  • Démarre le chargement du fichier Coronavirus (COVID-19) et allaitement
  • Démarre le chargement du fichier Chez les femmes enceintes et les enfants 0-17 ans

Information tool for people with cancer

/typo3conf/l10n/fr/rtehtmlarea/Resources/Private/Language/fr.locallang_accessibilityicons.xlf:external_link_new_window_altText Consultez cette vidéo pour en savoir plus sur la COVID-19 pour les personnes atteintes d'un cancer. La capsule est produite par le Réseau de cancérologie Rossy


All the information on COVID-19 in Quebec :

Information for young people and their parents

If you're having a party or thinking about going to a party, here are some tips to follow, especially if you plan to use alcohol, tobacco, cannabis or other substances.

Démarre le chargement du fichierTélécharge nos conseils - Un party au temps de la COVID19? Tu peux gérer ça!


Follow a group of friends who wonder about the new reality that is transforming their social activities in times of COVID-19. Being able to live your life, yes, but adapting by being as safe as possible in times of a pandemic: it is sometimes a little complicated but not impossible!

Download the complete comics!

Production de la Direction régionale de santé publique du CIUSSS du Centre-Sud-de-l'île-de-Montréal, 2020
Crédit illustration : /typo3conf/l10n/fr/rtehtmlarea/Resources/Private/Language/fr.locallang_accessibilityicons.xlf:external_link_new_window_altTextGuillaume Perreault