Where and when to see a health professional

ER priority levels

The Emergency Room (ER) of the Hôpital de la Cité-de-la-Santé is located at 1755 René-Laennec Boulevard in Laval. Ouvre un lien interne dans la fenêtre courante Click here to learn more about the ER.  

Here are the 5 priority care levels:

Priority 1: Your life is in danger and you need immediate resuscitation (shock, coma).

 → People in this condition must be taken to the Ouvre un lien interne dans la fenêtre couranteEmergency Room  at the Hôpital de la Cité-de-la-Santé or call 911 for an Urgences-santé ambulance.

Priority 2: Your condition requires immediate care (severe chest pain, difficulty breathing, signs of a stroke).

 → Go or have someone take you to the Ouvre un lien interne dans la fenêtre couranteEmergency Room  Emergency Room of the Hôpital de la Cité-de-la-Santé or call 911 for an Urgences-santé ambulance.

Priority 3: Although serious, your health problem does not threaten your life (fracture, signs of infection).

 → Go to the Emergency Room Ouvre un lien interne dans la fenêtre couranteEmergency Room of the Hôpital de la Cité-de-la-Santé or call 911 for an Urgences-santé ambulance.

Priority 4: You don’t necessarily need immediate care (minor allergic reaction).

 → Call 811 to speak with an Info-Santé nurse. With the /typo3conf/l10n/fr/rtehtmlarea/Resources/Private/Language/fr.locallang_accessibilityicons.xlf:external_link_new_window_altText Québec Medical Appointment Scheduler, you can schedule appointments for family medicine online. Otherwise, you can also go to a Ouvre un lien interne dans la fenêtre courantemedical clinic or  Ouvre un lien interne dans la fenêtre courantesuper clinic

Priority 5: Your health problem is not serious and, depending on available resources, you should instead be treated at a medical clinic or CLSC (gastro-enteritis, signs of a urinary tract infection).

 → Call 811 to speak with an Info-Santé nurse. With the /typo3conf/l10n/fr/rtehtmlarea/Resources/Private/Language/fr.locallang_accessibilityicons.xlf:external_link_new_window_altText Québec Medical Appointment Scheduler, you can schedule appointments for family medicine online. Otherwise, you can also go to a Ouvre un lien interne dans la fenêtre courantemedical clinic or  Ouvre un lien interne dans la fenêtre courantesuper clinic

Priorities 4 and 5 can be treated at a medical clinic. To avoid waiting at the hospital Emergency Room, you can contact your family doctor or a doctor at a walk-in medical clinic.

A non-urgent health problem means that your condition does not require immediate care and is stable.

Not sure what to do and want to speak with a health care professional?

If you aren’t sure whether you should go to the ER, you can call  Info-Santé / Info-Social at 811 to speak with a health care professional. This person can help you decide where to go (ER, medical clinic, CLSC, etc.).

I have a family doctor

Family doctor

If you have a family doctor, please contact your doctor at the clinic. Your doctor is your first point of contact.

Family Medicine Group (GMF)

If you are part of a family medicine group (GMF), you can access the services of all professionals in your family doctor’s group. You will get a personalized appointment based on your needs. Consult the website of your GMF to learn about all the services the group provides.

Ouvre un lien interne dans la fenêtre couranteClick here for the list of GMFs.

I do not have a family doctor or my doctor’s clinic is closed. What do I do?

You have several options to see a doctor:

Super clinic

Laval residents can access services 12 hours a day, 7 days a week at six super clinics. On an alternating basis, two of the six super clinics are open simultaneously for 12 hours a day on weekends and holidays. The other four clinics are open for 8 hou

  • Schedule appointments for family medicine online : www.rvsq.gouv.qc.ca.
  • From the comfort of your own home, you can make an appointment for the same day or the next day. Note that this service is free.

Ouvre un lien interne dans la fenêtre couranteClick here for the contact information and opening hours of the super clinics.

Walk-in or by-appointment clinics  

You can also call a clinic that offers appointments to everyone.

Ouvre un lien interne dans la fenêtre couranteClick here for the contact information and opening hours of walk-in or by-appointment clinics.

I would like to sign up for the family doctor finder

You can register directly at /typo3conf/l10n/fr/rtehtmlarea/Resources/Private/Language/fr.locallang_accessibilityicons.xlf:external_link_new_window_altText the website for the waiting list to find a family doctor (GAMF)

I have questions about my health and would like advice

Call Info-Santé or Info-Social (811).

When you call Ouvre un lien interne dans la fenêtre courante Info-Santé / Info-Social  (811), you can quickly talk to qualified professionals who can help you. They can give you sound advice based on scientific references recognized by health and social services specialists. If required, they can refer you to the most appropriate resources for your health condition.

You can call this number to get health advice 24 hours a day, 7 days a week. This is a free and confidential service.