Your safety is important to us!

Staff must identify you

Before starting your care or treatment, our health care staff must identify you in two ways using:

  • Your last and first name
  • Your date of birth
  • Your address
  • An ID bracelet
  • Photo ID

This double identification process ensures your safety and reduces the risk of errors. This best practice also helps staff make sure you get the right care or service (medication, exam, interview, etc.).

Your medications

Make a list, check it twice!

During your hospital visits or medical appointments, bring all your medications as well as an updated list of your prescribed and over-the-counter medications (vitamins, natural products, antacids, food supplements, etc.). Your doctor or pharmacist can help you put this list together and send you information about how you take your drugs and about their side effects.

Hand hygiene

Clean hands help everyone!

Washing your hands is the most effective way to prevent the spread of infection at hospitals, residential and long-term care centres, or the Ambulatory Care Centre.

Wash your hands regularly, especially:

  • When entering and exiting a facility.
  • When entering and exiting a room at the hospital or residential and long-term care centre.

Fall prevention

We won't let you down!

  • Do you need help getting around?
  • Are you afraid of falling?
  • Do you lose your balance?
  • Have you fallen recently?

If YES, inform our staff so that we can help you move around safely.

For more information, consult the Démarre le chargement du fichier Ma sécurité, Ta sécurité Notre sécurité brochure (In French only).