How your complaint is reviewed

When your complaint is received, the Commissioner will do an initial review. Any complaint found to be frivolous or vexatious (made simply to harass someone) or made in bad faith will be automatically dismissed.

If your complaint is considered valid, you will get an acknowledgement. Your complaint will then be diligently reviewed. The findings of the review will be sent to you within 45 days from the date you filed the complaint. The Commissioner may need more time to complete the review. You will be informed if this is the case.

If you disagree with the Commissioner’s findings or if you have not received a response within 45 days, as a last resort you can contact the Québec Ombudsman, who may conduct a new review of your complaint.

Québec Ombudsman

Québec City Office
525 René-Lévesque Blvd. East, Office 125
Québec City, Quebec  G1R 5Y4
Phone: 418-643-2688
Toll-free phone: 1-800-463-5070
Toll-free fax: 1-800-902-7130
Email:   Ouvre une fenêtre pour la rédaction du courriel protecteur@protecteurducitoyen.qc.ca
Website:   /typo3conf/l10n/fr/rtehtmlarea/Resources/Private/Language/fr.locallang_accessibilityicons.xlf:external_link_new_window_altText www.protecteurducitoyen.qc.ca
 

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