How do I make a complaint?

Any complaint about care and services provided at the Centre intégré de santé et de services sociaux (CISSS) de Laval must be sent to the Service Quality and Complaints Commissioner.

The Service Quality and Complaints Commissioner reports to the Board of Directors about user rights, user satisfaction, and the diligent review of user complaints. The Commissioner is an independent officer of the CISSS.

You can make a complaint verbally or in writing.

Before making a complaint, make sure you have all the required information and documents so that your complaint can be reviewed.

If you need assistance during the process or assistance to make or draft your complaint, staff from the Commissioner’s Office are here to help.

The office is open from Monday to Friday, 8:00 a.m. to 12:00 p.m. and 1:00 p.m. to 4:00 p.m.

      Your complaint will be kept strictly confidential, and the Commissioner will ensure that you don’t face any retaliation because of the complaint.

      Ouvre un lien interne dans la fenêtre couranteHOW YOUR COMPLAINT IS REVIEWED