Get help with these resources

Centre d'assistance et d'accompagnement aux plaintes - Laval

The Centre d'assistance et d'accompagnement aux plaintes - Laval (CAAP-Laval) can also help you with your complaint. CAAP-Laval is an independent regional community organization that reports to the Ministre de la Santé et des Services sociaux. Its services are free and confidential.


The Users' Committee at your facility defends your rights and interests. At your request, the committee can help you make a complaint.
For more information, contact the:

  • Users' Committee
    CISSS de Laval
    304 Cartier Blvd. West, Office 207
    Laval, Quebec  H7N 2J2
    Phone: 450-972-2099, extension 2079

Residents' Committee

The Residents' Committee at your residential and long-term care centre (CHSLD) upholds your rights, ensures you receive quality services, and makes sure you are satisfied with your care and services. The committee also ensures that you are treated with dignity and respect. Although the members focus on vulnerable clients, they work to improve the living conditions for all residents at the centre.

To contact the committee, get in touch with the CHSLD manager directly.

Learn more

Rapport annuel sur l'application de la procédure d'examen des plaintes et l'amélioration de la qualité des services:

Démarre le chargement du fichier 2016-2017

Démarre le chargement du fichier 2015-2016

Démarre le chargement du fichier By-Law governing the Complaint Examination Procedure

See the MSSS brochure:

Démarre le chargement du fichier Régime d'examen des plaintes
Démarre le chargement du fichier The Complaint Examination System